Shipping policy

Thank you for shopping with Empowered Activewear. We want you to love your purchase and have made our shipping, returns and refund process as simple as possible.

SHIPPING

New Zealand Orders

All New Zealand orders are carefully packed and dispatched from New Zealand.

Orders are generally processed within 1-3 business days after your order has been placed. During launches, sales, public holidays and other busy periods, processing may take slightly longer.

Shipping costs will be displayed and calculated at checkout before payment.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Delivery times are estimates only and may vary depending on your location, courier delays, rural delivery, public holidays or circumstances outside our reasonable control.

International Orders

We may ship to selected international destinations. Available countries and shipping rates will be displayed at checkout.

International delivery times vary depending on the destination and customs processing.

Please note that international orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Empowered Activewear is not responsible for delays caused by customs authorities.

PRE-ORDERS

Items marked as Pre-Order are not currently ready for immediate dispatch.

Any estimated dispatch date provided on the product page is an estimate and may change due to manufacturing, freight, customs or other circumstances outside our reasonable control.

If your order contains both in-stock and pre-order items, the entire order may be shipped together once the pre-order item becomes available unless otherwise stated.

We will communicate any significant delays where reasonably possible.

ORDER ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was supplied, additional shipping costs may apply to send the order again.

LOST, MISSING OR DAMAGED PARCELS

If your tracking information shows an unusual delay, your parcel arrives damaged, or you believe your parcel has been lost, please contact us as soon as possible with your order number.

We will work with the courier to investigate the issue.

If your parcel arrives damaged, please keep the packaging and take clear photographs of the parcel and products so we can assist with the courier claim.